1. General

Access to and use of the Lisa Green Website www.lisagreen.co.uk (the “Website”) and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. Lisa Green reserves the right to refuse to post material on the Lisa Green Website or to remove material already posted on the Lisa Green Website.

This Website also contains links to other Websites, which are not operated by Lisa Green (the “Linked Sites”). Lisa Green has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites (see section 8) will be subject to the terms of use and service contained within each such site.

2. Privacy Policy

We promise to keep your infomation private and not pass it onto a third party without your consent.

3. Use of the Lisa Green site

You may not use the Lisa Green Website for any of the following purposes:

disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material

transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice

gaining unauthorised access to other computer systems

interfering with any other person’s use or enjoyment of the Lisa Green Website

interfering or disrupting networks or Websites connected to the Lisa Green Website

making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

We will not be liable whatsoever for any loss or damage, direct or indirect, caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any linked sites.

4. Intellectual Property

The content of the Lisa Green Website is protected by copyright, trade marks, and other intellectual property rights. You may not store, print and display the content supplied for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Lisa Green Website without written permission from Lisa Green.

No licence or consent is granted to you in these Terms and Conditions to use any trade mark of Lisa Green or any affiliated companies or partnerships.

5. Terms of Sales

By placing an order with Lisa Green you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

By making an order with Lisa Green you are confirming that you are aged 18 years or over and possess a valid credit or debit card issued by a bank recognised by us.

(a) Placing an order

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing

The prices payable for the products that you order are clearly set out on the relevant part of the Lisa Green Website. If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. In those circumstances we will notify the correct price to you so you can decide whether or not you wish to order the item at that restated price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy in clause 6.2 below.

Prices on the Lisa Green Website include UK VAT where applicable for all EU customers. For customers outside the EU local sales tax and import duties will be added where applicable. Delivery costs will be charged in addition; and will be clearly displayed in the checkout section of the Lisa Green site. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

(c) Availability

If for any reason beyond our reasonable control we are unable to supply a particular item we will notify you as soon as possible. In such circumstances we will not be liable to you except to ensure that you are not charged for that item.

(d) Payment

We accept Visa, Mastercard, American Express and all debit cards. On receipt of your order the card issuer will perform the usual verification checks. In the event of card refusal we are not liable for non-delivery or delay. Your payment transaction will be processed by the secure payment gateway at PayPal. Lisa Green does not hold credit card information. Your card will be debited once your order is ready to be shipped.

To ensure that your shopping experience is safe, simple and secure Lisa Green uses Secure Socket Layer (SSL) technology.

(e) Discount and promotional codes

Discount and promotional codes may be offered from time to time; such codes may apply in respect of any, or certain specified, purchases made through this Website. The conditions of use relating to any discount or promotional code will be specified at the time of issue.

6. Cancellations and Returns

6.1 If you wish to cancel your order:

(a) You can notify us by email to lcgreen@me.com before we have dispatched the goods to you; or

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 6.2 below

6.2 If you are not entirely satisfied with the products you have chosen, you may return them to us within 14 days of dispatch. We will be more than happy to offer you an exchange or full refund provided that the products are returned in their original condition. Please take extra care to open and check all products within the 14 days as no items will be accepted back outside of this period.

Lisa Green will refund the original credit card used to pay for the goods. The refund includes the full value of the items returned, but excluding shipping costs, (with the exception of faulty items). If you order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Lisa Green However, you may be able to recover these by contacting your local customs bureau directly.

Address for Returns

Lisa Green Paintings and Prints
1, Aymer Road
East Sussex
United Kingdom

The process of returning goods is simple, please see below:

1. Please send an email to lcgreen@me.com Subject: order number (found on your invoice and order confirmation), Body: please request a returns number and a brief explanation about why you want to return the product. Lisa Green will reply with your returns number, which needs to be clearly written on the returns document. You need to request a returns number within 7 days of receiving the goods.

2. UK customers: Please send to the above returns address within 14 days either by Royal Mail recorded delivery or your own courier. We cannot take responsibility for items without proof of delivery and the item is your responsibility until it reaches us. The cost of returning the item to us is your responsibility.
Overseas customers: Please book a collection with DHL. To find the telephone number of your nearest DHL visit www.dhl.com and select your country.

3. Complete your invoice (the original one sent needs to be in the package)and your returns information (and fill in the DHL airway bill if applicable) and sign it.

4. You will be notified by email once your return has been received and processed.

6.3 Faulty goods

Goods are classified as faulty if they are received damaged. Please note that although specialist paints, finishes and art paper are used to prevent UV light damage over the years, paintings and prints are a delicate item and if damaged as a result of poor handling, or kept in prolonged direct sunlight, or kept in damp or too hot / cold conditions are not considered to be faulty.

7. Registration

7.1 To register with www.lisagreen.co.uk you must be over eighteen years of age.

7.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person.

7.3 Lisa Green may suspend or cancel your registration at our discretion or if you breach any of your obligations under these terms and conditions.

8. Liability

While Lisa Green tries to ensure that material included on the Website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Lisa Green will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If Lisa Green is informed of any inaccuracies in the material on the Website we will attempt to correct the inaccuracies as soon as we reasonably can. We disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; inadequacy of the Website to meet your requirements. To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

Nothing in this paragraph applies to Lisa Green’s liability in respect of products sold through the Website. Nothing in these Terms and Conditions shall exclude Lisa Green’s liability for personal injury or death caused by its negligence.

9. Third party/Linking to this Website

The Website may include links to other web sites or material, which are beyond its control. Lisa Green is not responsible for content on the Internet or on any site outside the Website. You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from a Website not owned by you. You must not create a link to any part of this site other than the home page. We reserve the right to withdraw linking permission without notice.

10. Indemnity

You agree to indemnify, defend and hold harmless Lisa Green and her consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising out of your use of this Website, or the use by any other person accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

11. Variation

Lisa Green shall have the right at any time and without notice to amend, remove or vary the services and/or any page of this Website.

12. Complaints

We will try to resolve any disputes when they arise, please do not hesitate to contact us at lcgreen@me.com

13. No Waiver

No waiver by us shall be construed as a waiver of any proceedings or succeeding breach of any provision.

14. Governing law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

15. Entire Agreement

The above terms of service constitutes the entire agreement between you and Lisa Green regarding your use of this site and supersedes any and all preceding and contemporaneous agreements between you and Lisa Green. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by Lisa Green.